FAQ
We get asked more questions about difference is DV-based tapes than anything else! We'll be adding technical articles and your most popular questions and answers!
PLEASE NOTE:
*Items are priced PER INDIVIDUAL UNIT (not case or carton) unless specifically stated as otherwise. IN-STORE prices may vary from ONLINE prices. Not responsible for typographical errors or shopping cart glitches and prices are subject to change without notice. Due to our extraordinarily low prices on most products, we no longer offer free shipping except on special order as noted. In these instances, any shipping charges will be removed before your order is processed.
*NEXT DAY AIR AND ALL EXPEDITED ORDERS MUST BE RECEIVED BY 3:00PM CENTRAL TIME OR WE CANNOT GUARANTEE SHIPMENT.
*Credit card orders must ship to an address associated with the card. Please contact your credit card company in advance if you wish to ship to an alternate address otherwise your order may be flagged as possible fraud. Paypal accounts must be confirmed.
*Our shipping calculator does not cover all scenarios such as APO/FPO addresses and some international shipments. We will notify you of any issues concerning your shipment. If you have any concern or special needs (APO/FPO, international discounts), please e-mail or call for a quote!
*Please be aware that charges for international shipping and charges for expedited shipping on items for which we offer free ground shipping only will be added to your order AFTER CHECKOUT. Special items with free ground shipping will have shipping charges deducted BEFORE your account is charged.
*If you have any concerns, please call or e-mail us with any questions. Texas residents must add sales tax of 6% (8.25% in Austin) unless eligible for an exemption. Feel free to contact us for a quote. For more information on shipping costs, please see the PRICING/SHIPPING/RETURNS TAB to the left of your screen.
Online Order Customer Service Customer Service (Remove SPAM filter)
We make effort to respond to all inquires as quickly as possible but if for any reason you do not get a timely response, please call us at 512-443-3911.
Not finding what you're looking for? Our online shopping cart is growing but many items haven't been uploaded into the shopping cart yet. We are authorized dealers for all major brands of media and supplies plus several equipment lines, so if you don't see what you need, give us a call or drop us an e-mail at Mr. Tapeguy. (Remove SPAM filter) Check out our main website http://www.pro-tape.com for more products plus industry news, technical tips and links to manufacturers, publications and more!
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